Albius offers service quality and performance assessments for clients with outsourced facilities management services. These assessments ensure compliance with service standards, verify KPIs, and confirm adherence to all contractual and commercial obligations. Our professional audit offers an objective third-party evaluation that can aid in dispute resolution, provide assurance or validation, identify potential issues before they become significant, and assign responsibilities and accountability as necessary.

 

One of the critical benefits of our assessments is that they enable FM client teams to identify inefficiencies in operations or finance, contract manipulation, decreased service performance standards, non-compliance, and failure to meet various contract obligations. This output allows management teams to target areas of concern quickly and effectively, thereby avoiding more substantial issues. Our impartial and independent audit provides a fresh set of eyes that identify potential problems before they become significant.

 

Our independent reviews are especially vital in cases where disagreements on service performance due to subjectivity or partiality concerns have become problematic. Our review assures stakeholders that the service delivery complies with the agreed-upon standards.

 

At Albius, our extensive operational, commercial, and contract management experience in managing large national portfolios gives us rare insights into the critical indicators. We know the right questions to ask and understand the mechanics and practices behind the scenes. Our approach is tailor-made to each contract, where we identify key measures, agreed-upon service standards, and contract obligations. We then create a set of audit tools aligned to each contract, using an online platform enabling audits from any mobile device. This platform captures evidence and allows for report completion and upload, which integrates with a web platform. 

 

Our methodology includes surveys, face-to-face interviews, onsite visits, source data, and evidence review, and qualification and validation of service provider and management information reports. We provide executive reports, summaries, audit reports, and debriefs to management teams, as required. 

 

Our broad experience, knowledge, and understanding enable us to review complex facilities management contracts and create tailored approaches to minimize impacts and de-conflict other priorities.

​

Please use the contact form here for further information on availability or to arrange an informal confidential discussion. Alternatively, give Georgina a call on 07775761575