Our service quality and performance assessments help outsourced facilities management companies assess compliance with service standards, delivery of KPIs, compliance with contractual or commercial obligations. This provides an independent objective view that can be used as an aid to dispute resolution, provide assurance to clients, identify issues before they become a significant problem or proportion responsibilities and accountability where necessary. 

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Importantly they enable FM organisations to identify operational or financial inefficiency, reduced standards of performance, non-compliance or failure to meet contract obligations. Outputs allow management teams to target areas of risk or concern. A fresh set of eyes and with total impartiality, a third-party review is a valuable tool that identifies issues before they become a significant problem.

 

Independent audits provide an objective view based on the fact against agreed measures and levels taken from the service agreement. This is increasingly important where disagreements on service performance due to subjectivity or concern over impartiality has become an issue. 

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Our approach is bespoke to each contract audited, we identify the key measures, agreed service standards and contract obligations and create a set of audits tools aligned to each contract. We use an online platform enabling audits to be undertaken from any mobile device enabling the capture of evidence and completion and upload of reports which integrate with a web platform. Our approach includes surveys, face to face Interviews, review of data and MI and detailed onsite visits.

 

Executive reports and summary are provided along with the audit reports, supported by a comprehensive debrief to account management teams and others as required, this can be a valuable assurance tool for your clients, support dispute resolution or aid performance improvement whilst proportioning responsibilities and accountability where necessary. 

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Our breadth of experience and knowledge enables us to audit multiservice, integrated and total facilities Management contracts and create tailored and flexible approach's to minimise impact and deconflict with your other priorities.

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Interested in knowing more? - for a no-obligation confidential discussion contact us. Alternatively, give Georgina a call on 07775761575